ITILFND V4 Practice Test

ITILFND V4 Practice Test practice questions, page 14 of 15, with answer review and explanations.

Question 66

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Question 67

Which of these activities is carried out as part of 'problem management'?

  1. Creating incident records
  2. Diagnosing and resolving incidents
  3. Escalating incidents to a support team for resolution
  4. Trend analysis of incident records

Question 68

What must always be done before an activity is automated?

  1. Check that the activity has already been optimized
  2. Check that suitable new technology has been purchased
  3. Ensure that DevOps has been successfully implemented
  4. Ensure the solution removes the need for human intervention

Question 69

What is a change schedule PRIMARILY used for?

  1. To help plan emergency changes
  2. To help authorize standard changes
  3. To help assign a change authority
  4. To help manage normal changes

Question 70

Which role approves the cost of services?

  1. User
  2. Change authority
  3. Sponsor
  4. Customer