ITILFND V4 Practice Test

ITILFND V4 Practice Test practice questions, page 13 of 15, with answer review and explanations.

Question 61

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Question 62

An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

  1. Collaborate and promote visibility
  2. Start where you are
  3. Focus on value
  4. Keep it simple and practical

Question 63

Which practice has a strong influence on the user experience and perception of the service provider?

  1. Service desk
  2. Change enablement
  3. Service level management
  4. Supplier management

Question 64

Which statement about service requests is CORRECT?

  1. Complex service requests should be dealt with as normal changes
  2. Service requests that require simple workflows should be dealt with as incidents
  3. Service requests require workflows that should use manual procedures and avoid automation
  4. Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Question 65

Which practice is responsible for moving new or changed components to live or other environments?

  1. Release management
  2. Deployment management
  3. Change enablement
  4. Supplier management