ITILF

ITILF practice questions, page 6 of 22, with answer review and explanations.

Question 26

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  1. Data
  2. Information
  3. Knowledge
  4. Governance

Question 27

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  1. A service option
  2. A service transition package (STP)
  3. A service design package (SDP)
  4. A service charter

Question 28

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibilities and dependencies for both parties

  1. 1 and 2 only
  2. 1 and 3 only
  3. 2 and 3 only
  4. All of the above

Question 29

Service transition contains detailed descriptions of which processes?

  1. Change management, service asset and configuration management, release and deployment management
  2. Change management, capacity management event management, service request management
  3. Service level management, service portfolio management, service asset and configuration management
  4. Service asset and configuration management, release and deployment management, request fulfillment

Question 30

Which statement should NOT be part of the value proposition for Service Design?

  1. Reduced total cost of ownership
  2. Improved quality of service
  3. Improved Service alignment with business goals
  4. Better balance of technical skills to support live services