ITILF

ITILF practice questions, page 4 of 22, with answer review and explanations.

Question 16

Which process is responsible for the availability, confidentiality and integrity of data?

  1. Service catalogue management
  2. Service asset and configuration management
  3. Change management
  4. Information security management

Question 17

Availability management is directly responsible for the availability of which of the following?

  1. IT services and components
  2. IT services and business processes
  3. Components and business processes
  4. IT services, components and business processes

Question 18

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  1. Configuration baseline
  2. Project baseline
  3. Change baseline
  4. Asset baseline

Question 19

Which of the following BEST describes the purpose of access management?

  1. To provide a channel for users to request and receive standard services
  2. Provides the rights for users to be able to use a service or group of services
  3. To prevent problems and resulting Incidents from happening
  4. To detect security events and make sense of them

Question 20

Which of the following are reasons why ITIL is successful? 1. ITIL is vendor neutral 2. It does not prescribe actions 3. ITIL represents best practice

  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only