ITILF

ITILF practice questions, page 11 of 22, with answer review and explanations.

Question 51

A process owner is responsible for which of the following? 1. Defining the process strategy 2. Assisting with process design 3. Improving the process 4. Performing all activities involved in a process

  1. 2, 3 and 4 only
  2. All of the above
  3. 1, 2 and 3 only
  4. 1, 2 and 4 only

Question 52

Which one of the following is concerned with policy and direction?

  1. Capacity management
  2. Governance
  3. Service design
  4. Service level management

Question 53

Which of the following should be considered when designing measurement systems, methods and metrics? 1. The services 2. The architectures 3. The configuration items 4. The processes

  1. 1, 2 and 3 only
  2. 1, 3 and 4 only
  3. 2, 3 and 4 only
  4. All of the above

Question 54

Which of the following is the best definition of IT service management?

  1. An internal service provider that is embedded within a business unit
  2. A complete set of all the documentation required to deliver world class services to customers
  3. Technical implementation of supporting IT infrastructure components
  4. The implementation and management of quality IT services that meet business needs

Question 55

Which of the following is service transition planning and support NOT responsible for?

  1. Prioritizing conflicts for service transition resources
  2. Coordinating the efforts required to manage multiple simultaneous transitions
  3. Maintaining policies, standards and models for service transition activities and processes
  4. Detailed planning of the build and test of individual changes