GCX-GCD

GCX-GCD practice questions, page 4 of 6, with answer review and explanations.

Question 16

Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order? 1. Placing your edges into the Genesys Cloud CX hybrid media edge group. 2. Pairing your new BYOC premises edges to Genesys Cloud CX. 3. Configuring edge interfaces to use site interconnects. 4. Enabling and configuring site links 5. Making your organization hybrid media capable

  1. 5,2,1,3,4
  2. 2,1,3,4,5
  3. 1,3,2,5,4
  4. 4,1,2,5,3

Question 17

Genesys Cloud CX combines the routing information from all sites into a/an ______________.

  1. Number plan
  2. Trunk
  3. Edge
  4. Outbound call

Question 18

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

  1. Availability
  2. SIP Access Control
  3. Outbound
  4. Calling

Question 19

Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

  1. Documents
  2. Activity
  3. Directory
  4. Location

Question 20

Which of the following is NOT a Genesys Cloud CX Collaborate feature?

  1. Text Chat
  2. AI Chat
  3. Video Chat
  4. Content Management