GCX-GCD

GCX-GCD practice questions, page 3 of 6, with answer review and explanations.

Question 11

Which of the following statements defines a fatal question in an Evaluation Form?

  1. Fatal questions are weighted higher than non-fatal questions.
  2. Fatal questions are critical questions If scored “No”. the evaluation score will be zero.
  3. Fatal questions are critical questions If scored No the agent will be removed from the queue.
  4. Fatal questions are the same as critical questions.

Question 12

Which dialing mode dials multiple contacts once an agent becomes available?

  1. Power
  2. Predictive
  3. Progressive
  4. Agentless

Question 13

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

  1. Performance > Workspace > Dashboards
  2. Performance > Overview (Evaluations)
  3. Admin > Contact Center
  4. Admin > Quality

Question 14

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

  1. Public Interface Services
  2. Core Services
  3. Communication Services
  4. Application Services

Question 15

What type of trunk would you configure to connect to AudioCodes phones?

  1. WebRTC phone trunk
  2. Phone trunk
  3. External trunk
  4. Network interface trunk