GCX-GCD

GCX-GCD practice questions, page 5 of 6, with answer review and explanations.

Question 21

What level of permissions does a user require to view the organization settings?

  1. Admin
  2. Agent
  3. Supervisor
  4. All of the above

Question 22

Disabling file attachments in chat is related to _______________.

  1. Global Settings
  2. Security and Compliance
  3. Telephony
  4. Chat Settings

Question 23

How do you represent your organization when you contact the Genesys Cloud CX support team?

  1. Organization ID
  2. Company Name
  3. Agent Name
  4. ID

Question 24

Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)

  1. Gateway
  2. SIP
  3. Outbound Proxy
  4. WebRTC

Question 25

Which of the following statements is NOT true regarding numbering plan?

  1. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
  2. Numbering plan is also known as a dial plan.
  3. Numbering plan can be added or modified based on the organizational requirements
  4. It has to be created manually.