CPHQ

CPHQ practice questions, page 11 of 15, with answer review and explanations.

Question 51

Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:

  1. Quality is improved
  2. Simplification of processes results in less time in process
  3. Reduces the chances of damage
  4. All of these

Question 52

Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett-Packard, Motorola, General Electric, and others in the 1980s and 1990s. The aim of six sigma is:

  1. To remove blockages in process
  2. To reduce variations (eliminate defects) in processes
  3. To counter the wastage of activities
  4. To control and analyze the related and unrelated activities

Question 53

By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process. Six sigma includes process steps which are commonly known as ____________.

  1. DAMIC
  2. PDCA
  3. DAMIE
  4. PDSA

Question 54

By using a set of statistical tools to understand the fluctuation of a process, management can predict the expected outcome of that process. If the outcome is not satisfactory, management can use associated tools to further understand the elements influencing that process. Six sigma includes process steps which are commonly known as ____________.

  1. DAMIC
  2. PDCA
  3. DAMIE
  4. PDSA

Question 55

One of the difficult things about quality is explaining how _________ is different from a process or system.

  1. Tools
  2. Methods
  3. Control
  4. A and B are same