CPHQ

CPHQ practice questions, page 10 of 15, with answer review and explanations.

Question 46

The following diagram shows:

  1. Baldrige criteria for improvement
  2. API Improvement model
  3. Quality improvement
  4. None of these

Question 47

The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare-specific criteria were created to help healthcare organizations address challenges such as focusing on core competencies, introducing new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare providers, and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core values and concepts. Which of the following is NOT out of those values and concepts?

  1. Focus on the present
  2. Valuing of staff and partners
  3. Agility
  4. Visionary leadership

Question 48

Baldrige’s scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value ranging from 85 to 450 maximum points.

  1. 500 points
  2. 1000-point scale
  3. 2000-point scale
  4. 1500-point scale

Question 49

The weight of scoring system is based on an emphasis Baldrige places on ___________ and an organization’s ability to demonstrate performance and improvement in the following areas: Product and service outcomes - Customer-focused outcomes - Financial and market outcomes - Workforce-focused outcomes - Process effectiveness outcomes - Leadership outcomes

  1. Results
  2. Output
  3. System perspective
  4. Values

Question 50

The focus of Lean methodology is a “back to basics” approach that places the needs of customer first through five steps. Which of the following is NOT out of those steps?

  1. Define value as determined by the customer
  2. Identify the value stream
  3. Make value identifying steps
  4. Let the customer pull the product