CPHQ

CPHQ practice questions, page 9 of 15, with answer review and explanations.

Question 41

Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:

  1. Identify who the customers are
  2. Determine the needs of those customers
  3. Develop a process that is able to produce the product
  4. Optimize the product feature to meet our needs and customer needs

Question 42

Overproduction, Inventory, Repairs/rejects, Motion, Processing, Waiting, Transport. These are the types of _____________ identified by Taiichi Ohno.

  1. Waste (activities that do not add value to the process)
  2. Continuous improvement
  3. Quality controls
  4. Areas to be focused during production

Question 43

TQC is excellence driven rather than defect driven-a system that integrates:

  1. Quality development, quality improvement and quality maintenance
  2. Quality improvement and quality maintenance
  3. Quality development, quality improvement and quality assessment
  4. Quality improvement and quality maintenance

Question 44

Crossby’s quality improvement process is based on the Absolutes of Quality Management. Which of the following is/are out of those absolutes?

  1. Quality is defined as conformance to requirements, not as goodness or elegance
  2. The system for causing quality is prevention, not appraisal
  3. The performance standard must be zero defects, not “that’s close enough”
  4. All of the above

Question 45

Quality improvement approaches are derivatives and models of the ideas and theories developed by thought leaders and include all of the following EXCEPT:

  1. PDCA/PDSA
  2. ISO 2001
  3. Baldrige criteria
  4. Associate for process improvements