CMQ-OE

CMQ-OE practice questions, page 12 of 29, with answer review and explanations.

Question 56

Which of the following factors would be most critical to consider early when contemplating a conversion of a “brick and mortar” retail business to an e-business? I: What changes to the customer database are likely and what the ramifications of those changes are II: What image our new faceless organization will provide to the buying public III: Should IT be outsourced? IV: What internal impacts will the change from a personal service orientation to a transaction-processing orientation have on the workforce we employ and the technology approach we select?

  1. III only
  2. I, II, and IV
  3. I and IV only
  4. III and IV only

Question 57

To gain a competitive edge, a commercial flower grower seeks a technology solution that will improve productivity, quality, customer satisfaction, and profits. Which of the following actions would provide the best results within one year?

  1. Contract with a call center to handle customer complaints.
  2. Set up an informational Web site to display flowers available.
  3. Implement a GIS mapping system to more effectively allocate growing space based on growth requirements of the flowers, soil conditions, sunlight, and irrigation channels.
  4. Provide field workers with portable devices for recording flower growth, quality factors, and yield—for downloading nightly to a program to compute productivity, quality status, and potential yield by type of crop and when it will be available for shipment.

Question 58

In selecting among different projects, the time value of money is considered for which of the following reasons? I: To perform a cost–benefit analysis II: To prioritize investments - III: To predict cash flow - IV: To reduce operating costs

  1. I, II, and III only
  2. I, II, III, and IV
  3. III and IV only
  4. I and II only

Question 59

An external risk factor that might need to be considered when conducting project planning is:

  1. Lack of resources.
  2. Regulatory requirements.
  3. Organizational rules.
  4. Technological capabilities.

Question 60

Which of the following is the biggest problem in cost–benefit analysis?

  1. It is easier to accurately estimate benefits than costs.
  2. It is easier to accurately estimate costs than benefits.
  3. It is an elaborate tool requiring extensive computer support.
  4. It is too difficult to compute the time value of money.