CMQ-OE

CMQ-OE practice questions, page 11 of 29, with answer review and explanations.

Question 51

Knowledge management involves all but which of the following?

  1. Recording and storing all the tacit knowledge of all the employees.
  2. Documenting “lessons learned” from product development projects.
  3. Determining what knowledge to record and store, and by whom and how it will be accessed and used.
  4. Building and reinforcing an organization culture that supports and promotes reusing knowledge rather than reinventing knowledge.

Question 52

Bottom-to-top communication techniques include all the following except:

  1. Employee suggestion boxes.
  2. Quality circles.
  3. Performance reviews.
  4. Employee satisfaction surveys.

Question 53

Which of the following is not generally a characteristic of communication in hierarchical organizations?

  1. Communication is constrained by chain of command.
  2. Messages are distorted many times by different frames of reference.
  3. Competitive opportunities might be missed because of time delays.
  4. Different functional departments communicate at a different pace.

Question 54

All but one of the following represents good communicating skill. Which one does not?

  1. Body language and voice convey the same message.
  2. Use open-ended and closed questions at appropriate times.
  3. Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question.
  4. Use a paraphrasing technique to clarify your understanding of what was said.

Question 55

As part of your preparation for a business trip to another country it would be wise to do all but one of the following. Which one would that be?

  1. Arrange for an interpreter to be available when you meet with your business contact, unless you are fluent in the language and knowledgeable of the culture and business customs of the country.
  2. Plan an elaborate visual presentation that you will make shortly after arrival, and follow that by quickly striving to reach an agreement or make the sale.
  3. Resolve to keep your political views and personal beliefs to yourself even though you have strong feelings about the political climate and beliefs prevalent in the country you will visit.
  4. Obtain and study information about the country before leaving for your trip.