CIS-CSM Practice Test

CIS-CSM Practice Test practice questions, page 10 of 12, with answer review and explanations.

Question 46

Which are the key self-service functions of the Customer Support Portal? (Choose three.)

  1. Community
  2. Knowledge Base
  3. Open An Incident
  4. Service Catalog

Question 47

Which of the following are channels? (Choose two.)

  1. Contacts
  2. Web
  3. Chat
  4. Article

Question 48

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

  1. Open an incident
  2. Viewing knowledge articles
  3. Live chat
  4. Consumer self-registration

Question 49

The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)

  1. Web
  2. Social
  3. Chat
  4. Email

Question 50

Match the business rule to its function in the Self-Service Portal.