CIS-CSM Practice Test

CIS-CSM Practice Test practice questions, page 11 of 12, with answer review and explanations.

Question 51

The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

  1. True
  2. False

Question 52

Read the use case below to determine if the customer service relationship is B2B or B2C. Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

  1. B2C
  2. B2B

Question 53

If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

  1. Zboot the instance
  2. Disable the Case Interceptor
  3. Remove the Demo Data via a HI Request
  4. Clone back to this instance from a valid instance

Question 54

What criteria can be used to determine when a new inbound case should be opened?

  1. When a new customer is created
  2. When an internal problem occurs
  3. When a customer has a question or issue to resolve
  4. When we have new marketing material for a customer

Question 55

From a service provider’s perspective, is the following a product or an asset? A cable modem model that the service provider sells.

  1. Product
  2. Asset