Certified Sales Cloud Consultant Practice Test

Certified Sales Cloud Consultant Practice Test practice questions, page 18 of 20, with answer review and explanations.

Question 86

Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights. Which three insights can this provide? (Choose three.)

  1. Sentiment Analysis
  2. Deal Prediction
  3. Key Moments
  4. Opportunity Representative Score
  5. Follow-up Reminders

Question 87

Cloud Kicks uses channel partners for selling and servicing its `Shoe of the Month` club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate. What can be done to increase partner satisfaction with the Leads being shared?

  1. Configure Einstein Insights prior to Leads routing to the partner channel.
  2. Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue.
  3. Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data.
  4. Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category.
  5. Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this score to partners.

Question 88

During the Cloud Kicks Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints?

  1. Cloud Kicks did not gain buy-in during the Analyze phase and they did not build buzz during the Build and Validate phase.
  2. Cloud Kicks did not gain buy-in during the Design phase and the solution was not designed.
  3. A training plan was not made during the Validate phase and buzz was not generated during the Design and Validate phase.
  4. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.

Question 89

Cloud Kicks' high-value opportunities are becoming delayed in the approval process because sales managers' approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner. Which two strategies should the Consultant recommend to improve the approval process? (Choose two.)

  1. Create a process builder to automatically approve high-value Opportunities.
  2. Enable one-click approval from report results that returns high-value Opportunities.
  3. Create a dashboard of pending approvals and add it to the Chatter feed.
  4. Enable approvals by email for the approval process for high-value Opportunities.
  5. Allow managers to approve or reject approval requests via the Approval Requests tab.

Question 90

Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend?

  1. Configure a dashboard that shows Opportunities that have not moved stages for 30 days, and provide training to those Opportunity owners.
  2. Use Path to provide guidance for key Opportunity stages.
  3. Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quicker.
  4. Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do to move the Opportunities to the next stage(s).