Certified Sales Cloud Consultant Practice Test

Certified Sales Cloud Consultant Practice Test practice questions, page 12 of 20, with answer review and explanations.

Question 56

Universal Containers has a private sharing model for accounts and opportunities. Each sales representative is assigned to work with a dedicated sales engineer. The sales engineer will need access to their assigned sales representatives' accounts and opportunities. What should a consultant recommend to meet this requirement?

  1. Create criteria-based sharing rules to share the accounts and opportunities with sales engineers.
  2. Enable account teams and have each sales representative configure their default teams.
  3. Have the sales representatives manually share the accounts and opportunities with their assigned sales engineers.
  4. Create a trigger to add the sales engineers to their sales representatives' account and opportunity teams.

Question 57

Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection. Which mobile solution is appropriate for the Universal Containers' sales team?

  1. Salesforce Touch App
  2. Salesforce Mobile App
  3. Custom hybrid App
  4. SalesforceA App

Question 58

Northern Trail Outfitters (NTO) plans to integrate with Salesforce and track product shipments from each customer. The tracking information is currently available in a back-end system. Which set of objects are important for this integration?

  1. Lead, opportunity, product, custom object-shipment status
  2. Opportunity, opportunity product, custom object-shipment status
  3. Opportunity, opportunity product, campaign, custom object-shipment status
  4. Lead, account, opportunity product, custom object-shipment status

Question 59

Which two processes should be recommended to track campaigns that influence won opportunities? (Choose two.)

  1. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.
  2. Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.
  3. Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.
  4. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

Question 60

Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals. What should a consultant recommend to meet this requirement?

  1. Create a separate page layout and report to flag and report on these deals.
  2. Create a custom field on opportunity to flag and report on these deals.
  3. Add ג€upsellג€ as a stage and create a summary report by opportunity stage.
  4. Create an opportunity record type and sales process for reporting on these deals.