Certified Business Analyst Practice Test practice questions, page 8 of 10, with answer review and explanations.
Question 36
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated. What should the BA do to build trust with the stakeholder as the project continues?
Reset project expectations at the next meeting with the stakeholder.
Set up a casual meeting to create a personal connection with the stakeholder.
Ask an executive sponsor to address the stakeholder's concerns.
Question 37
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative. What are the benefits of using a DevOps tool in this situation?
Tracks changes for the testing team and provides access to user stories
Tracks changes in real time and provides a single source of truth
Tracks changes on a daily basis and provides a history of changes
Question 38
The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item. What is the name of this documentation type?
User story
Business analysis plan
Use case
Question 39
Universal Containers has a Salesforce Knowledge base solution; however, the support agents have indicated that the system has duplicate Knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution options, the business analyst (BA) noticed an idea in the Salesforce IdeaExchange that directly addresses this requirement. The idea is in beta testing and will be generally available in the next release. What should the BA suggest?
Ask the support manager to wait until the idea is released.
Ask the Salesforce Account Executive to release the idea early.
Ask the development team to build a custom solution based on the Idea.
Question 40
The Service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA). Which task should be assigned to the BA?