Certified Business Analyst Practice Test

Certified Business Analyst Practice Test practice questions, page 9 of 10, with answer review and explanations.

Question 41

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTO's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience. Which strategy should the BA use to accomplish the goal?

  1. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
  2. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
  3. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

Question 42

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

  1. Financial, Technical. Operational
  2. Technical, Stakeholder, Enterprise
  3. Enterprise, Strategy, Stakeholder

Question 43

Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account page layout for the project is missing. The client is eager to begin its UAT. What should the BA do to address the issue?

  1. Ask the project manager to reschedule UAT until after the defect is resolved.
  2. Log a defect for the page layout change and discuss it with the DevOps team
  3. Make the page layout change directly in UAT so the client can begin testing.

Question 44

Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource. What does an activity box marked "C: Customer” mean?

  1. The customer should be Informed.
  2. The customer should be consulted.
  3. The customer should be responsible.

Question 45

The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges. What should the BA do to resolve these challenges with the release team?

  1. Involve the stakeholders in the business requirements gathering sessions.
  2. Provide detailed test cases to validate the functional requirements.
  3. Associate each set of metadata changes to the corresponding user story.