Certified Business Analyst Practice Test practice questions, page 7 of 10, with answer review and explanations.
Question 31
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to make adjustments to the original requirements around Sales Cloud opportunity management. What should the business analyst do to manage the requested changes?
Update the change management document and user acceptance testing plans.
Update the change request log and draft a new user story.
Update the gap analysis document and scope statement specification.
Question 32
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more Information about the project, the business analyst (BA) has begun to review UC's structure to understand the functions of each department, how departments interact, and who reports to whom within UC. Which technique is the BA using?
Stakeholder Analysis
Strategy Analysis
Enterprise Analysis
Question 33
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation. Which people should participate in UAT?
BA, business users, key stakeholders
BA, project manager, key stakeholders
Business users, project manager, key stakeholders
Question 34
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind. What should the BA do next?
Gather requirements and then note the proposed solution.
Ask the stakeholder to demo their solution to the project team.
Implement the solution now to save time in the planning phase.
Question 35
The lead business analyst (BA) at Cloud Kicks is putting together user stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAs on how to construct a user story. What should the lead BA tell the junior BAs to include in a user story?