Certified Business Analyst Practice Test

Certified Business Analyst Practice Test practice questions, page 6 of 10, with answer review and explanations.

Question 26

The business analyst at Cloud Kicks is using a checklist to assess the quality of user stories for an upcoming Experience Cloud implementation. Which characteristics make a user story successful?

  1. Actionable, Concise, Testable, Solution-oriented, Defined
  2. Independent, Negotiable, Valuable, Estimable, Small, Testable
  3. Clear, Direct, Concise, Cross Functional. Configurable

Question 27

Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, there are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imposed by the new regulations. Which type of document should the BA prepare?

  1. Current state analysis
  2. Audit log
  3. Gap analysis

Question 28

Universal Containers (UC) is working with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project. The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed. What should the BA do to build trust with the stakeholders?

  1. Be vulnerable and own their mistake.
  2. Promise to work harder to avoid other mistakes.
  3. Ask their supervisor for help immediately.

Question 29

Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment. How should the BA use the output from the tool?

  1. Identify top project priorities.
  2. Verify Lightning page loading time.
  3. Understand the project scope.

Question 30

The Salesforce team at Cloud Kicks (CK) is reviewing the sales team s business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established. Why is it a best practice to establish benchmarks to evaluate existing processes?

  1. Shows tangible impact from changes to processes
  2. Proves processes are out of date and require a new solution
  3. Compares processes against CK's closest competitors