Certified B2B Solution Architect

Certified B2B Solution Architect practice questions, page 2 of 3, with answer review and explanations.

Question 6

Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing in from various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements. Which recommendation should the Solution Architect make to meet this requirement?

  1. Push the data into Salesforce and implement an archival strategy.
  2. Write custom Apex code to retrieve the data in real time from external systems.
  3. Re-architect the implementation using Salesforce Connect and external objects.
  4. Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

Question 7

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissions. Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels? (Choose two.)

  1. Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
  2. Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
  3. Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.
  4. Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.

Question 8

Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated. Which two proposals should a Solution Architect recommend? (Choose two.)

  1. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.
  2. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
  3. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.
  4. Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.

Question 9

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns. What should a Solution Architect recommend to UC?

  1. Utilize Service Cloud and LiveMessage.
  2. Utilize Marketing Cloud and MobileConnect.
  3. Embed third-party messenger tools.
  4. Utilize Service Cloud Email to Text Message.

Question 10

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule. Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

  1. Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users’ needs.
  2. Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
  3. Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
  4. Give every end user the Functional Specification Document as their training materials and test them on the contents.