Certified B2B Solution Architect

Review 64 CERTIFIED-B2B-SOLUTION-ARCHITECT practice questions with answer explanations and community insights.

Question 1

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount. Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind? (Choose two.)

  1. CPQ license
  2. Price Rules
  3. Flow
  4. CPQ Plus license

Question 2

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure. What is one of the key benefits the Solution Architect should address within the context of the demo?

  1. Demo how the chatbot can provide a response to a customer’s request by bringing together content from Knowledge articles.
  2. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
  3. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
  4. Demo how a human being can have a real conversation with an Einstein AI-driven chatbot.

Question 3

Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce’s core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP. Which two considerations should a Solution Architect keep in mind when thinking about data flows? (Choose two.)

  1. Product and Pricing are set up with CPQ as the source of record.
  2. The source for the data feed to ERP is the CPQ Order object.
  3. Cart and Order record owners are mapped to Quote and Quote Line record owners.
  4. All data points on products should be mapped and replicated between CPQ and B2B Commerce.

Question 4

Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer. Widgets Wonderful’s project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed. Which two combined options should a Solution Architect suggest? (Choose two.)

  1. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
  2. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
  3. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
  4. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.

Question 5

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site. Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume? (Choose two.)

  1. Plan and conduct User Adoption Trainings for resellers on how to use the site.
  2. Offload the number of cases received via Web2Case by using Email2Case.
  3. Implement Case Deflection.
  4. Disable anonymous users on the site.
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