Certified Agentforce Specialist Practice Test

Certified Agentforce Specialist Practice Test practice questions, page 5 of 9, with answer review and explanations.

Question 21

Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

  1. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products.
  2. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products.
  3. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names.

Question 22

What is a valid use case for Data Cloud retrievers?

  1. Modifying and updating data within the source systems connected to Data Cloud
  2. Grounding data from external websites to augment a prompt with RAG
  3. Returning relevant data from the vector database to augment a prompt

Question 23

Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

  1. Einstein Reply Recommendations and Case Classification
  2. Einstein Reply Recommendations and Case Summaries
  3. Einstein Service Replies and Work Summaries

Question 24

In a Knowledge-based data library configuration, what is the primary difference between the identifying fields and the content fields?

  1. Identifying fields highlight key terms for relevance scoring, while content fields store the full text of the article for retrieval.
  2. Identifying fields categorize articles for indexing purposes, while content fields provide a brief summary for display.
  3. Identifying fields help locate the correct Knowledge article, while content fields enrich AI responses with detailed information.

Question 25

Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?

  1. Create a prompt template-triggered flow to access the data from standard and custom objects.
  2. Create a Flex template to add resources with standard and custom objects as inputs.
  3. Create a prompt template passing in a special custom object that connects the records temporarily.