Certified Agentforce Specialist Practice Test

Certified Agentforce Specialist Practice Test practice questions, page 4 of 9, with answer review and explanations.

Question 16

What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

  1. Identify the best matching topic and actions and correct order of execution
  2. Determine a user’s topic access and sort actions by priority to be executed
  3. Find similar requested topics and provide the actions that need to be executed

Question 17

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

  1. Agent Builder and Action: Query Records
  2. Einstein Prompt Builder and Prompt Templates
  3. Einstein Recommendation Builder

Question 18

Universal Containers (UC) has configured Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?

  1. Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.
  2. Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.
  3. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.

Question 19

Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it’s routed properly?

  1. Live Agent
  2. Messaging
  3. Route Work Action

Question 20

Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?

  1. Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.
  2. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.
  3. Deploy the agent in a Q/A sandbox environment and review the Utterance Analysis reports to review effectiveness.