Certified Agentforce Specialist Practice Test practice questions, page 6 of 9, with answer review and explanations.
Question 26
What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?
Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.
Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.
Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.
Question 27
Universal Containers plans to enhance its sales team’s productivity using AI. Which specific requirement necessitates the use of Prompt Builder?
Creating an estimated Customer Lifetime Value (CLV) with historical purchase data
Creating a draft newsletter for an upcoming tradeshow
Predicting the likelihood of customers churning or discontinuing their relationship with the company
Question 28
How does an Agent respond when it can't understand the request or find any requested information?
With a preconfigured message, based on the action type
With a generated error message
With a general message asking the user to rephrase the request
Question 29
Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criterion that Agentforce for Sales uses to match similar opportunities?
Matched opportunities are limited to the same account.
Matched opportunities have a status of Closed Won from last 12 months.
Matched opportunities were created in the last 12 months.
Question 30
The sales team at a hotel resort would like to generate a guest summary about the guests' interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?