600-455

600-455 practice questions, page 2 of 4, with answer review and explanations.

Question 6

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

  1. configuration requests
  2. skill group data
  3. routing and DMP control traffic
  4. Real-Time Monitoring

Question 7

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

  1. Boolean or proficiency
  2. string or integer
  3. Boolean or integer
  4. proficiency or array

Question 8

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

  1. An additional voice gateway is required for Silent Monitoring.
  2. They extend and connect.
  3. They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
  4. They are limited only to PSTN phones and mobile phone; IP phones are not supported.

Question 9

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

  1. Preview dialing mode
  2. Direct Preview dialing mode
  3. Progressive dialing mode
  4. Predictive dialing mode
  5. Callback mode

Question 10

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

  1. pending contacts, callbacks, retries
  2. callbacks, retries, pending contacts
  3. retries, callbacks, pending contacts
  4. pending contacts, pending callbacks, pending retries