600-455

Review 86 600-455 practice questions with answer explanations and community insights.

Question 1

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

  1. transfer call routing from agent to agent
  2. CTI data on Cisco Agent Desktop screen pop
  3. Courtesy Callback
  4. Cisco Mobile Agents
  5. Cisco Extension Mobility for agents
  6. call queuing

Question 2

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

  1. administration server
  2. real-time data server
  3. analytical server
  4. recording server
  5. static server
  6. performance server

Question 3

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

  1. basic call control (answer, hold, retrieve, end, and make call)
  2. advanced call control (consultation, transfer after consult, conference after consult)
  3. agent historical reports
  4. ready and login reason codes
  5. phonebooks and workflows
  6. desktop for third-party ACD

Question 4

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

  1. SIP call control messages
  2. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
  3. service control
  4. device and call monitoring
  5. subscription control
  6. device and call control

Question 5

Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

  1. Cisco Unified CVP Call Studio
  2. Cisco Unified CVP VXML Server
  3. Cisco Unified CVP reporting server
  4. load balancer
  5. ingress voice gateway
  6. egress voice gateway
  7. VRU peripheral gateway
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