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58 practice questions, page 9 of 14, with answer review and explanations.

Question 41

Which of the following is an enabler of best practice?

  1. Standards
  2. Technology
  3. Academic research
  4. Internal experience

Question 42

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

  1. Profit
  2. Preparation
  3. Products
  4. Potential

Question 43

Which of the following is NOT one of the five individual aspects of service design?

  1. The design of the service portfolio, including the service catalogue
  2. The design of new or changed services
  3. The design of market spaces
  4. The design of the technology architectures

Question 44

Where would you expect incident resolution targets to be documented?

  1. A service level agreement (SLA)
  2. A request for change (RFC)
  3. The service portfolio
  4. A service description

Question 45

Which of the following provide value to the business from service strategy? 1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful 2. Enabling the service provider to respond quickly and effectively to changes in the business environment 3. Reduction in the duration and frequency of service outages

  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only