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58 practice questions, page 8 of 14, with answer review and explanations.

Question 36

Which one of the following is an objective of service catalogue management?

  1. Negotiating and agreeing service level agreement
  2. Negotiating and agreeing operational level agreements
  3. Ensuring that the service catalogue is made available to those approved to access it
  4. Only ensuring that adequate technical resources are available

Question 37

Which of the following statements BEST describes the aims of release and deployment management?

  1. To build, test and deliver the capability to provide the services specified by service design
  2. To ensure that each release package specified by service design consists of a set of related assets and service components
  3. To ensure that all changes can be tracked, tested and verified if appropriate
  4. To record and manage deviations, risks and issues related to the new or changed service

Question 38

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

  1. Implementing service and process improvements
  2. Reviewing measurements and metrics
  3. Creating a baseline
  4. Defining measurable targets

Question 39

Which one of the following can help determine the level of impact of a problem?

  1. Definitive media library (DML)
  2. Configuration management system (CMS)
  3. Statement of requirements (SOR)
  4. Standard operating procedures (SOP)

Question 40

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

  1. Training in risk management for all staff and identification of risks
  2. Identification of risk, analysis and management of the exposure to risk
  3. Control of exposure to risk and investment of capital
  4. Training of all staff and investment of capital