58

Review 330 58 practice questions with answer explanations and community insights.

Question 1

Which of the following types of service should be included in the scope of service portfolio management? 1. Those planned to be delivered 2. Those being delivered 3. Those that have been withdrawn from service

  1. 1 and 3 only
  2. All of the above
  3. 1 and 2 only
  4. 2 and 3 only

Question 2

The BEST description of an incident is:

  1. An unplanned disruption of service unless there is a backup to that service
  2. An unplanned interruption to service or a reduction in the quality of service
  3. Any disruption to service whether planned or unplanned
  4. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Question 3

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

  1. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
  2. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
  3. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
  4. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Question 4

When can a known error record be raised? 1. At any time it would be useful to do so 2. After a workaround has been found

  1. 2 only
  2. 1 only
  3. Neither of the above
  4. Both of the above

Question 5

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  1. The change authorization board
  2. The change advisory board
  3. The change implementer
  4. The change manager
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