FAQ

Frequently Asked Questions (FAQ)

What are the practice tests like?

Our practice tests contain real exam questions sourced from ExamTopics and other verified sources. We regularly synchronize and update our question bank to ensure that users get the most relevant and up-to-date content. The questions reflect actual exam conditions, allowing you to practice effectively.

How accurate are the questions? (Reappearance in the actual exam)

While we cannot guarantee that every question will appear in your exam, based on user feedback, the reappearance rates vary by certification:

  • CompTIA: 40-70%

  • Google Cloud (GCP): 70-90%

  • AWS: 40-80%

  • Fortinet: 50-80%

  • Microsoft Azure: 50-80%

  • Palo Alto Networks: 50-70%

  • Most other certifications: 40-60%

How often are updates provided?

We provide free updates for 30 days after purchase, with occasional extensions to 45 days in special cases. Updates are usually synced at the beginning of each month. Users can download the latest version by navigating to Account > Download on our website.

What is your refund policy?

We have a refund policy in cases where you fail, see the detailed page for more information. Also, if you encounter a significant issue (such as a corrupt file), please contact our support team for assistance.

How do I access my purchased practice tests?

After purchasing, you can download your practice tests by logging into your account and navigating to the Downloads section. Ensure you save a local copy for easy access.

Are the tests time-limited?

No, since it’s a PDF, once downloaded, you can access and use them as many times as you need within your study period.

Do you offer any guarantees for passing the exam?

While our practice tests are designed to improve your chances of passing, we do not guarantee success. Exam performance depends on multiple factors, including study habits and exam difficulty. We recommend using our materials alongside other study resources.

How can I contact support?

If you need assistance, please reach out to our support team via email or online support. We always reply within 24 hours. For online support, it will be available within a consistent timeframe (0 – 17h UTC).

For more information, visit our website or check our user guide!