MB-910 Practice Test

MB-910 Practice Test practice questions, page 8 of 9, with answer review and explanations.

Question 36

A company uses Dynamics 365 Sales with out-of-the-box forms. Users must view logged phone calls and meetings for contacts. Which feature includes phone calls and meetings?

  1. Controls
  2. Attachments
  3. Contact information
  4. Timeline

Question 37

A company uses Dynamics 365 Sales. The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically. You need to select the option.

  1. Dynamic worksheet
  2. Static worksheet
  3. Dynamic PivotTable
  4. Open in Excel Online

Question 38

You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?

  1. Analyze customer sentiment from multiple sources.
  2. Respond to and resolve customer issues by using social media.
  3. Use mixed reality applications to assist technicians performing work in the field.
  4. Use IoT devices and AI to predict when a customer's equipment will need service.

Question 39

You manage a call center for a company that uses Dynamics 365 Customer Service. The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year. You need to help the customer service manager make the changes. Which status indicates that an entitlement must be renewed?

  1. Draft
  2. Waiting
  3. Active
  4. Canceled

Question 40

A company plans to implement Dynamics 365 Customer Service. The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved. What should you create?

  1. opportunity
  2. contact
  3. case
  4. quote