MB-240

Question 21

You are a Dynamics 365 for Field Service Administrator. You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident. Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select. Select and Place:

Question 22

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures. You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located. As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer. What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

1. Add a regional price list to the agreement that includes the price for products and services used.
2. Add a regional price list to the work order product that includes the price for products and services used.
3. Add a territory relationship to the work order that includes the price for products and services used.
4. Add a regional price list to the work order type that includes the price for products and services used.
5. Add a territory relationship to the agreement that includes the price for products and services used.

Question 23

You are a Dynamics 365 for Field Service Dispatcher. You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week. Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place:

Question 24

You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months. How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

1. Use Facility Scheduling
2. Use Multi-Resource Scheduling
3. Use Resource Crew Scheduling
4. Use Universal Resource Scheduling

Question 25

You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard. The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible. You need to configure multi-resource scheduling. Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Select and Place: