MB-240

Question 56

You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits. The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly. What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

1. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
2. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
3. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
4. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.

Question 57

You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes. Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios. You need to review the scenarios and provide the answers. What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Question 58

You are a Dynamics 365 for Field Service Administrator. You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset. What must you do to properly set up the assets?

1. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
2. Click View Hierarchy on the refrigerator customer asset record.
3. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
4. Add the compressor sub-components as customer asset records.

Question 59

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport. These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs. You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

1. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.
2. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
3. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
4. Configure the customer asset records hierarchically, and maintain service history at the service account level.

Question 60

Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory. It will also allow scheduling of resources based on location. You have been tasked with setting up the territories to allow for scheduling work and filtering by technicians. Which two pieces of information must you provide when setting up Territories so work can be scheduled to the appropriate technicians? Each correct answer presents part of the solution.

1. Users assigned to one or more territory
2. Territory Name
3. Territory Manager
4. Bookable Resources assigned to one or more territory