L4M3

L4M3 practice questions, page 3 of 3, with answer review and explanations.

Question 11

As part of a long-term contract, a buyer may wish to use separate service level agreements (SLAs). If the targets are not met, which of the following options would compensate the purchaser?

  1. Service credits
  2. Service guarantees
  3. Service standards
  4. Service schedules

Question 12

Over-specification as part of an invitation to tender may lead to ___________.

  1. shorter delivery times
  2. waste avoidance
  3. competitive pricing
  4. restricted supply sources