ITILFND V4 Practice Test

ITILFND V4 Practice Test practice questions, page 6 of 15, with answer review and explanations.

Question 26

What is defined as an unplanned interruption or reduction in the quality of a service?

  1. An incident
  2. A problem
  3. A change
  4. An event

Question 27

Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

  1. Supplier management
  2. Change control
  3. Relationship management
  4. Service desk

Question 28

What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

  1. Restricting information about the improvement to essential stakeholders only
  2. Increasing collaboration and visibility for the improvement
  3. Involving customers after all planning has been completed
  4. Engaging every stakeholder group in the same way, with the same communication

Question 29

What varies in size and complexity, and uses functions to achieve its objectives?

  1. A risk
  2. An organization
  3. A practice
  4. An outcome

Question 30

Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

  1. Deployment management
  2. Release management
  3. Change control
  4. Service configuration management