ITILFND V4 Practice Test

ITILFND V4 Practice Test practice questions, page 3 of 15, with answer review and explanations.

Question 11

What should be considered as part of the 'partners and suppliers' dimension?

  1. The level of integration and formality involved in the relationships between organizations
  2. The activities, workflows, controls and procedures needed to achieve the agreed objectives
  3. The information created, managed and used in the course of service provision and consumption
  4. The required skills and competencies of teams and individual members of the organization

Question 12

Which practice makes new services available for use?

  1. Change enablement
  2. Release management
  3. Deployment management
  4. IT asset management

Question 13

Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

  1. Executing improvement actions
  2. Performing baseline assessments
  3. Defining the improvement plan
  4. Understanding the business mission

Question 14

Which guiding principle considers the importance of customer loyalty?

  1. Progress iteratively with feedback
  2. Focus on value
  3. Optimize and automate
  4. Start where you are

Question 15

Which is a recommendation of the guiding principle 'think and work holistically'?

  1. Conduct a review of existing service management practices and decide what to keep and what to discard
  2. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
  3. Review service management practices and remove any unnecessary complexity
  4. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative