ITIL 4 BRM practice questions, page 2 of 2, with answer review and explanations.
Question 6
In the context of a cooperative relationship, which would NOT be a role of business relationship management?
Using information to look for new ways to add value for the service consumers
Balancing becoming a trusted partner with investing too much in high-value services
Achieving strategic alignment and setting common goals and priorities
Identifying tailored services that meet service outcome and experience expectations
Question 7
Which is an example of the ‘explore’ step of the service relationship journey?
Checking a service provider’s reviews online before contacting the organization
Providing a service provider feedback about a desired new feature
Downloading a trial version of a service provider’s software offering
Contacting a provider’s service desk for assistance using a product
Question 8
Which TWO statements about BRM and third-party services are CORRECT? 1. BRM does not focus on suppliers as they never interact directly with the organization’s users 2. BRM ensures that, where appropriate, suppliers follow a service provider’s BRM approach 3. BRM is not directly involved in and does not need to understand supplier services 4. BRM needs to understand dependencies on supplier services as they influence user experience