ITIL 4 BRM

Review 40 ITIL-4-BRM practice questions with answer explanations and community insights.

Question 1

In the context of the “business relationship management” practice, which statement is CORRECT?

  1. Focuses primarily on the needs of service users
  2. Nurtures relationships at strategic levels
  3. Focuses on relationships between individuals
  4. Aims to manage agreements with consumers

Question 2

Identify the missing word(s) in the following sentence. A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

  1. IT service provider
  2. Key stakeholders
  3. External regulators
  4. Service consumer

Question 3

Which activity is the responsibility of the ‘sponsor’ role?

  1. Authorizes the budget for service consumption
  2. Defines the requirements for a service
  3. Uses the service
  4. Takes responsibility for the outcomes of service consumption

Question 4

A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

  1. Sponsor
  2. Customer
  3. User
  4. Provider

Question 5

Which BEST describes the service relationship journey?

  1. The actions that a service provider undertakes to build a relationship with service consumers
  2. The experience consumers have as a result of service interactions with a service provider
  3. The steps a service consumer and a service provider undertake together to co-create value
  4. The actions that service consumers undertake to be able to use a provider’s services
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