Question 21
Takeup is a small fabrication organization that manufactures steel fencing, stairs and platforms for the construction sector. It has been certified to ISO 9001 for some time and has appointed a new Quality Manager. The audit plan during a surveillance audit covers the organization’s improvement actions and the auditor asks to see the most recent management review meeting minutes. The auditor finds that the management review report records that none of the improvement actions set by the previous review has been realized for a second time. A new Quality Manager has been brought in at the middle management level to rectify the situation as the organization is concerned that it might lose its certification. Select three options that would provide evidence of conformance with clause 10.3 of ISO 9001. (Choose three.)
- Removing expensive external providers from the database.
- The certification body auditor reporting fewer nonconformities.
- An enhanced customer satisfaction survey score than in the previous year.
- Outsource more processes to external providers
- A quality objective to achieve lower reject rates by quality control.
- Considering results from the analysis of the effectiveness of corrective actions to determine improvement opportunities.
- Automate the fabrication process to increase profitability.
- An increase in the number of quality staff.