GCX-ARC

GCX-ARC practice questions, page 5 of 5, with answer review and explanations.

Question 21

What types of variables does Genesys Cloud Architect support? (Choose two.)

  1. Built-in variables to track system information automatically.
  2. Static variables that cannot be edited.
  3. User-defined variables to store and read data as needed.

Question 22

You are configuring an interaction flow in Genesys Cloud Architect and need to set a variable to store the earliest possible date and time the system allows. Which option should you use?

  1. Create a user-defined variable to store the desired date and time.
  2. Use a variable to record customer appointment details dynamically.
  3. Use the built-in variable to hold the minimum allowed DateTime value.
  4. Configure a logical block to calculate the earliest date manually.

Question 23

Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

  1. Documents
  2. Activity
  3. Directory
  4. Location