GCX-ARC

Review 119 GCX-ARC practice questions with answer explanations and community insights.

Question 1

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

  1. Hold Music
  2. Play Wait Time
  3. Play Estimated Wait Time
  4. Approximate Wait Time

Question 2

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

  1. Collect Input
  2. Set Screen Pop
  3. Call Data Action
  4. Set UUI Data

Question 3

What is the purpose of a Secure Call flow in Genesys Cloud Architect?

  1. Prioritize high-priority calls by routing them to agents first.
  2. Mask sensitive information, such as payment details, during a call.
  3. Temporarily disable IVR options for call redirection.
  4. Automatically route calls to external systems for escalation.

Question 4

Arrange the listed schedule groups based on call flow priority. 1. Closed 2. Emergency 3. Open 4. Holiday

  1. 2, 3, 4, 1
  2. 2, 4, 1, 3
  3. 2, 3, 1, 4
  4. 2, 1, 4, 3

Question 5

Your company is designing an IVR system that lets customers interact using voice and keypad inputs. Which feature should you enable to let callers speak their selections instead of pressing buttons?

  1. Text-to-Speech (TTS)
  2. Conversational Artificial Intelligence (AI)
  3. Speech Recognition
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