EX0-115

EX0-115 practice questions, page 4 of 6, with answer review and explanations.

Question 16

Which process or function has the responsibility of distributing information to users?

  1. Change Management
  2. Customer Relationship Management
  3. Incident Management
  4. Service Desk

Question 17

The success and failure of Releases shall be measured. What is included in these measurements?

  1. The frequency and types of Releases
  2. The Incidents related to a Release in the period following a Release
  3. The Release dates
  4. The Request for Change (RFC)

Question 18

A Change leads to a modification of an IT element. Which of the following terms best describes the element being modified?

  1. A developed application
  2. A Configuration Item
  3. A Service
  4. A deployed infrastructure

Question 19

What defines Service Quality'?

  1. A series of activities that can be assessed in advance by a provider and customer
  2. Achieving a 99.999% continuous level of availability
  3. Meeting stated customer requirements and expectations
  4. Providing a cost-effective service

Question 20

In the context of standards, what does the term "conformity" stand for?

  1. Alignment of an audit nonconformity report to a re-audit report
  2. Compliance with a requirement
  3. Quality Management System certification by an approved body
  4. Verification of supplier certification