EX0-115

EX0-115 practice questions, page 6 of 6, with answer review and explanations.

Question 26

What can be improved by achieving quality objectives?

  1. Effectiveness of the service
  2. Personal satisfaction of the Configuration Manager
  3. Relationship with interested suppliers
  4. Relationship with unauthorized patties

Question 27

Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?

  1. A chronological training record for each individual
  2. A record of all future training courses for each employee
  3. An overview of all personal details per employee
  4. An overview of all possible training modules that match with competences