EX0-001

EX0-001 practice questions, page 5 of 17, with answer review and explanations.

Question 21

Which process is responsible for managing relationships with vendors?

  1. Change management
  2. Service portfolio management
  3. Supplier management
  4. Continual service improvement

Question 22

Which of the following service desk organizational structures are described in service operation? 1. Local service desk 2. Virtual service desk 3. IT help desk 4. Follow the sun

  1. 1, 2 and 4 only
  2. 2, 3 and 4 only
  3. 1, 3 and 4 only
  4. 1, 2 and 3 only

Question 23

What are the categories of event described in the UIL service operation book?

  1. Informational, scheduled, normal
  2. Scheduled, unscheduled, emergency
  3. Informational, warning, exception
  4. Warning, reactive, proactive

Question 24

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  1. Employers
  2. Stakeholders
  3. Regulators
  4. Accreditors

Question 25

Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on business operations

  1. 1 and 2 only
  2. 2 and 3 only
  3. 1 and 3 only
  4. All of the above