EX0-001

EX0-001 practice questions, page 14 of 17, with answer review and explanations.

Question 66

Which one of the following can help determine the level of impact of a problem?

  1. Definitive media library (DML)
  2. Configuration management system (CMS)
  3. Statement of requirements (SOR)
  4. Standard operating procedures (SOP)

Question 67

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

  1. Training in risk management for all staff and identification of risks
  2. Identification of risk, analysis and management of the exposure to risk
  3. Control of exposure to risk and investment of capital
  4. Training of all staff and investment of capital

Question 68

Which of the following is an enabler of best practice?

  1. Standards
  2. Technology
  3. Academic research
  4. Internal experience

Question 69

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

  1. Profit
  2. Preparation
  3. Products
  4. Potential

Question 70

Which of the following is NOT one of the five individual aspects of service design?

  1. The design of the service portfolio, including the service catalogue
  2. The design of new or changed services
  3. The design of market spaces
  4. The design of the technology architectures