CPHQ

CPHQ practice questions, page 2 of 15, with answer review and explanations.

Question 6

Today’s patients’ perception of the quality of our healthcare system is not favorable. In healthcare, quality is household word that evokes great emotion, including: (Choose two.)

  1. Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members who observe the care of their loved ones
  2. Anxiety over the ever-increasing costs and complexities of care
  3. Patient centered measures
  4. Timely care that may be experienced in terms of performance of services

Question 7

There is a story of an intensive care unit (ICU) at Dominican Hospital in Santa Cruz Country, California. Dominican, a 379-bed community hospital, is part of the 41-hospital Catholic Healthcare West system. “We used to replace ventilator circuit for incubated patients daily because we thought this helped to prevent pneumonia,” explained Lee Vanderpool, vice president. “But the evidence shows that the more you interfere with that device, the more often you risk introducing infection. It turns out it is often better to leave it alone until it begins to become cloudy, or ‘gunky,’ as the no clinicians say.” The hospital staff learned an important lesson from this experience that:

  1. Evidence is more powerful than intuition
  2. Intuition is more powerful than evidence
  3. Efforts improve mortality rate
  4. Introduction of a new protocol, or any new idea, involves education

Question 8

A number of attributes can characterize the quality of healthcare services. As, there are different groups involved in healthcare, such as physicians, patients and health insurers, tend to attach different levels of importance to particular attributes and as a result define quality care differently. Which of the following is/are NOT out of those attributes?

  1. Technical performance
  2. Responsiveness to patient preferences
  3. Excess staff
  4. Amenities

Question 9

Quality and technical performance refers to how well current scientific medical knowledge and technology are applied in a given situation. It is usually assessed in terms of:

  1. Timeliness and accuracy of the diagnosis
  2. Appropriateness of therapy and other medical interventions are performed
  3. The quality of interpersonal relationships
  4. Both A and B

Question 10

The quality of amenities of care refers to the characteristics of the setting in which the encounter between patient and clinician takes place, such as:

  1. Comfort
  2. Comfort, care and access
  3. Comfort, convenience and privacy
  4. Responsive to patient preferences