CMQ-OE

CMQ-OE practice questions, page 9 of 29, with answer review and explanations.

Question 41

Of the following core values and concepts, which would be the most critical to apply to a newly mandated state emergency management agency? I: Visionary leadership - II: Customer-driven excellence - III: Agility - IV: Focus on the future - V: Focus on results and creating value VI: Management by fact - VII: Managing for innovation

  1. I, III, V, VII
  2. II, V, VI
  3. I, III, IV, V, VI, VII
  4. V, VI

Question 42

Knowledge and application of which of the following management theories and styles would be most useful to a manager dealing with an employee who is performing poorly? I: Maslow’s hierarchy of needs - II: Herzberg’s two-factor theory III: McGregor ’s theory X and theory Y IV: Kolb’s experiential learning model V: Behavior management — A–B–C analysis VI: Hersey-Blanchard’s situational leadership model VII: Senge’s systems thinking

  1. II, IV, VII
  2. I, II, V, VI
  3. I, III
  4. IV, VII

Question 43

Typical tools used as aids in selecting members for a process improvement team are:

  1. DiSC and MBTI.
  2. MBTI and process mapping.
  3. Root cause analysis and fishbone chart.
  4. Brainstorming and affinity diagram.

Question 44

Organizational components that not only support other internal functions but also support external stakeholders are:

  1. Information technology and human resources.
  2. Finance and customer service.
  3. Engineering and R&D
  4. Marketing and quality.

Question 45

Two human resource functions that typically are shared with other organizational components are:

  1. Unemployment and relocation administration.
  2. Union contract negotiation and OSHA compliance assessment.
  3. Staffing and training.
  4. Compensation and benefits administration.