CMQ-OE

CMQ-OE practice questions, page 7 of 29, with answer review and explanations.

Question 31

To establish the direction an organization’s first strategic planning initiative should take, the organization should first create:

  1. A mission statement.
  2. Organizational objectives.
  3. A vision statement.
  4. Action plans.

Question 32

An organization’s environmental scanning process has uncovered the following: They have an underutilized core competency. Their research and development capability is well recognized. Retention of their best performers is a problem. A new technology from another country can be employed in developing a whole new product family. What technique/tool was most likely used to categorize and analyze these and other similar data?

  1. Priorities matrix
  2. Process map
  3. Quality function deployment
  4. SWOT analysis

Question 33

The role of the quality function in supporting strategic plans could include all but which of the following?

  1. Institute and enforce a quality policy across all organizational functions.
  2. Lead the implementation of an ISO 9001 QMS, as identified in the strategic plan.
  3. Advise other functions in the setting of quality objectives that are linked to the organization’s strategic plan.
  4. Facilitate the deployment of the voice of the customer throughout the organization.

Question 34

In preparation for strategic planning, organizations should look closely at their industry to determine: I: The amount of excess capacity. II: Which competitors might join forces and become a greater threat. III: How employees perceive competitor advertisements. IV: What changes in regulatory requirements are likely to occur.

  1. I and II
  2. II and III
  3. I, II, and IV
  4. I, II, III, and IV

Question 35

Scenario planning is used for:

  1. Deciding which continuous improvement project recommendations to implement first.
  2. Determining which method of financial analysis to use.
  3. Envisioning several alternative strategic viewpoints.
  4. Analyzing the results of a SWOT analysis.